Annual Statistical Supplement, 2007

 

SSA Administrative Data

Service Delivery

Table 2.F7 Accuracy rates and use of 800 telephone number, fiscal years 2002–2006
Item 2002 2003 2004 2005 2006
Accuracy rates (percent)
OASI payments
Payment review/stewardship results
Excess payments 99.9 99.9 99.7 99.5 99.7
Underpayments 99.9 99.9 99.9 99.8 99.9
SSI payments
Payment review/stewardship results
Excess payments 93.4 93.9 93.6 93.6 92.1
Underpayments 98.6 98.8 98.7 98.6 97.8
Disability Insurance benefits a
Initial claims 94.2 93.3 93.7 92.0 93.4
Allowances 97.1 96.6 96.5 90.2 96.1
Denials 92.4 91.5 92.0 93.5 92.0
Reconsideration 90.5 90.9 90.6 91.1 91.2
Reversals of denials 95.9 96.6 96.5 95.4 96.2
Affirmations of denials 89.4 89.9 89.6 90.3 90.5
National 800 number network (1-800-772-1213)
Number of calls received (millions) 62.3 64.0 67.2 67.2 66.4
Average time calls answered (minutes) 4.7 3.8 4.2 4.9 4.6
SOURCES: Social Security Administration, Office of Quality Performance and Office of Central Operations.
a. Represents cases free of decisional and documentation errors.
CONTACT: Ron Mihalko (410) 965-0801 or John Hebert (410) 965-3915.