Vision 2025 Customer Expectation Survey
Posted: November 21, 2014
Social Security is developing a long-range vision and strategic plan, called Vision 2025, and we want to hear from you. Vision 2025 represents our efforts to ensure that we continue to provide excellent service to our customers today, tomorrow, 10 years from now, and beyond.
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SSA's Plain Writing
Social Security established the Office of Open Government to develop and implement a plan outlining the agency’s open government goals, objectives, and supporting activities. We developed and published three plans – the first in June 2010, a refreshed plan in September 2012, and a new Open Government Plan 3.0 in June 2014 – based on input from the public, our employees, open government advocates and other stakeholders. Our Open Government plan lays out steps and commitments to increase transparency, participation and collaboration at Social Security, and to internalize the principles of open government throughout the agency.
We have made good progress towards greater openness at Social Security. Our new Open Government Plan 3.0 includes a flagship initiative to deliver a secure Message Center for people using our online services, and also outlines our efforts to improve services through expanded collaboration on wounded warrior services, health information technology and data exchanges. The plan also identifies activities to increase public and employee participation in the business of government; strengthen FOIA processes and proactive disclosure; implement whistleblower protections and advance the Digital Government Strategy and open data policies.
We invite you to review our plans to use the tools, techniques and principles of Open Government to support our mission.
We encourage you to visit this web page often to learn about our efforts and to follow our progress in implementing our plan. You also may share your thoughts or suggestions through email at firstname.lastname@example.org.
The Administration is committed to creating an open and transparent government through the following initiatives:
Executive Director for Open Government
6401 Security Blvd
West High Rise Rm. 1126
Baltimore, MD 21235
This contact information is provided to help you reach the Open Government team. To contact SSA for any other reason, please use one of our main service channels. Thank you.