| Purpose | |
| Background | |
| Guiding Principles | |
| Definition of Class Entitled to Relief | |
| Determination of Class Membership and Preadjudication Actions | |
| Processing and Adjudication | |
| Case Coding | |
| Reconciliation of Implementation | |
| Inquiries | |
| June 26, 1995 Order Approving Settlement, Issued by the United States District Court for the Southern District of Ohio, with attached Settlement Agreement and Privacy Act Protective Order | |
| - Sample Day Alert | |
| - Screening Flag - Within OHA | |
| - Day SCREENING SHEET | |
| - Screening Flag -- Outside OHA | |
| - Readjudication Flay for OHA Retention Cases | |
| Non-Class Membership Notice | |
| - Route Slip for Non-class Membership | |
| - Readjudication Flag for No Common Issue Cases | |
| Text for Appeals Council Remand to BDD - Class Member Claim Associated with Current Claim Pending Appeals Council Review |
ISSUED: June 27, 1996
This Temporary Instruction (TI) sets forth procedures for implementing the parties' negotiated Settlement Agreement and Privacy Act Protective Order that the United States District Court for the Southern District of Ohio approved and filed on June 26, 1995, in the Day v. Chater class action (see Attachment 1).
Adjudicators throughout the country must be familiar with this TI because of case transfers and because Day class members who now reside outside of Ohio must have their cases processed in accordance with the requirements of the Settlement Agreement.
Following extensive discovery and trial, the district court issued an order on November 22, 1991, with respect to multiple disability issues. This order was partially favorable to the Secretary and State defendants. Thereafter, on July 31, 1992, pursuant to the parties' requests for clarification, the district court issued another order that the parties cross-appealed to the United States Court of Appeals for the Sixth Circuit.
In an opinion issued on May 12, 1994, that was favorable to the Government on many issues, the court of appeals nonetheless determined that the title II reconsideration notice in use between October 9, 1984, and February 1990, was defective (Day v. Shalala, 23 F.2d 1052 (6th Cir. 1994)). Accordingly, the court held that the class entitled to relief consists of those individuals who: 1) detrimentally relied on the inadequate notice and filed a new application thereafter rather than continuing the appeal process; and 2) were, on or after October 5, 1987 (60 days prior to the filing of the amended class complaint), either presented by the Secretary with a claim of res judicata, and did not appeal the res judicata determination to a district court, or received less in retroactive benefits than he or she would have received had he or she successfully appealed initially. The court of appeals remanded to the district court to determine the relief to be provided. On June 26, 1995, following a fairness hearing on April 27, 1995, the district court issued an order giving final approval to the parties' Settlement Agreement and Privacy Act Protective Order.
Under Day, the Secretary will reopen the claim(s) of those individuals who: 1) respond to personal notice informing them of the opportunity for review; or 2) request review on their own initiative, absent personal notice, within 180 days of the date of the mass mailing of personal notices; and 3) are determined to be class members entitled to relief. In most cases, the Office of Disability and International Operations (ODIO) will screen the claims of those individuals who respond to notice or request review, and will forward class member claims to the Ohio Bureau of Disability Determination (BDD) for readjudication. However, the BDD will perform the screening when a claim is reconstructed or when a claim is pending in the BDD. Additionally, if a subsequent claim is pending or stored in OHA, OHA will perform the screening and, under the circumstances described in Part VI., will reopen and readjudicate the class member claim.
The class member claim(s) will be adjudicated under current policies and procedures and the claimant will receive normal appeal rights (i.e., Administrative Law Judge (ALJ) hearing, Appeals Council and judicial review).
Individuals entitled to relief under Day are those who:
filed a title II disability claim; and
received a denial notice at the reconsideration level from the Ohio BDD on or after October 5, 1987, and before February 1, 1990; and
were advised in the reconsideration notice that “If you do not request a hearing of your case within the prescribed time period, you still have the right to file another application at any time;” and
filed a new disability claim within two years of the date of receipt of the reconsideration notice, rather than pursuing an appeal on the first claim because of such notice; and
on the subsequent claim, received a res judicata denial, or received less in retroactive benefits than the individual would have received had the individual successfully appealed initially (i.e., administrative finality prevented the reopening of the defective notice claim when effectuating the subsequent favorable claim); and
did not receive a withdrawal of the res judicata claim from the Agency for the purpose of considering the individual's entitlement to title II benefits; and
did not pursue court review of the res judicata action.
NOTE:
An individual is not a class member entitled to relief if he or she received a substantive adjudication on any later claim covering the entire time period at issue in the defective notice claim.
Notification of Potential Class Members
SSA sent notices to all potential class members that it was able to identify by computer run. Individuals will have 60 days from the date of receipt of the notice to request that SSA readjudicate their claims under the terms of the Day Settlement Agreement by returning a reply form enclosed with the notice. SSA will presume the individual's receipt of notice to be five days after mailing, unless the individual establishes that receipt actually occurred later. An individual who returns the reply form untimely will not be considered for relief unless the individual demonstrates “good cause,” as defined in 20 CFR § 404.911. SSA's determination with respect to “good cause” is binding and not subject to further review.
An individual who does not receive notice but who wishes to request relief must do so within 180 days of the date of the mass mailing (or meet the above “good cause” provisions). The individual may request relief by contacting an SSA field office (FO) in person, in writing or by telephone. The FO will complete a Request for Review Change of Address Worksheet. After completion, the FO will forward the worksheet to ODIO.
In an effort to notify all interested parties of the available relief, SSA provided class counsel with a supply of posters describing the relief and will also display such posters in all SSA FOs and OHA hearing offices (HOs) in the State of Ohio until the end of the time period for response to notification. Additionally, SSA forwarded such posters to all county departments of human services in the State of Ohio with a written request for display. Further, SSA provided a media package to newspapers and television and radio stations in the State of Ohio containing information for public service announcements, and issued a press release to newspapers within the State of Ohio.
Alert and Folder Retrieval Process
ODIO will receive all response forms and the information will be entered into the Civil Action Tracking System (CATS). CATS will generate alerts to ODIO. (See Attachment 2 for a sample Day alert.) ODIO will associate the alerts with any potential class member claims under its jurisdiction, and will request other alerted claims from the storage location.
Alerts Sent to OHA
If ODIO determines, through review of the OHA Case Control System (CCS), that a current claim is pending or stored at OHA, ODIO will forward the alert and prior claim file(s) to OHA for screening, consolidation consideration (if appropriate) and readjudication (if consolidated). If ODIO is unable to locate the prior claim file(s) and a current claim is pending or stored at OHA, ODIO will telephone the HO or OHA Headquarters, as appropriate, to determine if the prior claim file(s) is associated with the current claim. (In most cases at the OHA level, the prior claim file(s) will be associated with the current claim.)
If the claim is located in an HO, ODIO will forward the alert and claim file(s), if any, directly to the HO for processing. If the claim is located in OHA Headquarters, ODIO will forward the alert and claim file(s), if any, to the Office of Appellate Operations (OAO) at the following address (case locator code 5007):
Office of Hearings and AppealsAttn: OAO Class Action Coordinator
NOTE:
The OAO Class Action Coordinator will maintain a record of all alerts received and the location, if any, to which they are transferred. This information will be necessary to do the final class membership reconciliation (see Part VIII. below).
Folder Reconstruction
After a thorough search, not to exceed 120 days, for an inactive folder, ODIO, the processing center or the Wilkes-Barre Data Operations Center will initiate reconstruction through the servicing FO. Because these components obtain all potential class member claims within the class member timeframes, or arrange for their reconstruction, prior to forwarding cases for screening, OHA requests for reconstruction of potential class member cases should be rare. Prior to requesting reconstruction, OHA will determine whether available systems data or other information provides satisfactory proof that the particular claim would not confer class membership.
OHA HOs will direct any necessary reconstruction requests to the servicing FO, along with a copy of the alert, documentation of attempts to locate the file and a covering memorandum requesting that the reconstructed folder be forwarded to the HO. Additionally, for CATS purposes, HO personnel will send a copy of the covering memorandum to Litigation Staff at SSA Headquarters at the following address:
Office of the Deputy Commissioner for Programs,Attn: Day Coordinator
OAO personnel will also direct any necessary reconstruction requests to the servicing FO, along with a copy of the alert, documentation of attempts to locate the file and a covering memorandum requesting that the reconstructed folder be forwarded to OAO. OAO personnel will furnish a copy of the covering memorandum to the OAO Class Action Coordinator.
The HO or OAO will not delay action on a pending claim when a prior claim is being reconstructed for screening purposes, unless the prior claim is needed for the adjudication of the pending claim. If OHA completes action on the pending claim prior to receipt of the reconstructed folder, OHA will forward the class action material, including the alert, unneeded claim files, if any, and the reconstruction request to the OAO Class Action Coordinator, along with a copy of the action on the pending claim.
Class Membership Denials
If an individual wishes to request SSA's further consideration of a class membership denial determination, he or she must do so through class counsel. Class counsel has 60 days from receipt of the notice of non-class membership to advise the Office of the General Counsel (OGC) of disagreement. In connection therewith, if class counsel requests to review the claim file or other material upon which the determination of non-class membership was based, Litigation Staff will ask the SSA component housing the folder or material to make it available at the Cincinnati, Ohio FO for a sixty-day period. If OHA is unable to release a non-class member claim file because it is needed for adjudication of the current claim, OHA will provide a copy of the claim file or other material.
Following class counsel's review, or at the close of the sixty-day period, whichever is earlier, the FO will forward the claim file or other material as directed by Litigation Staff. If the parties are unable to resolve the dispute through negotiation, OGC will provide a written notice giving appeal rights to the district court, which must be exercised within 60 days.
Pre-Screening Actions
Determining Jurisdiction for Screening
As provided in Part V. A. 3. above, if there is a current claim pending or stored at OHA Headquarters, the OAO Class Action Coordinator will receive the Day alert and related claim file(s). The Coordinator will determine OHA jurisdiction for screening and forward as follows.
If the claim is in an HO, the Coordinator will use Attachment 3 to forward the alert and any prior claim file(s) to the HO for screening (see Part V. B. 2. below if the claim is no longer in the HO when the alert is received).
If the claim is before the Appeals Council, pending court review or stored in OHA Headquarters, the Coordinator will use Attachment 3 to forward the alert and any prior claim file(s) to the appropriate OAO branch for screening (see Part V. B. 2. below if the claim is no longer in OAO when the alert is received).
If the Coordinator (or designee) is unable to locate the current claim file within OHA, the Coordinator (or designee) will broaden the claim file search and arrange for alert transfer or claim file reconstruction, as necessary.
NOTE:
Do not screen pending cases in newly implemented class actions unless an alert has been received. Claimants sometimes allege class membership in connection with pending claims, after returning a response card. The presence of an alert is evidence that the claimant has timely responded to notice of potential class membership and that his or her case is ready for review. (Cases are called up for review in the order that responses are received.) However, if class action implementation is nearly complete and a claimant with a non-alerted pending case should allege class membership, contact the Day coordinator in the Division of Litigation Analysis and Implementation (DLAI), Office of Policy, Planning and Evaluation, for assistance in responding to the claimant's allegation. DLAI's address is
Office of Hearings and AppealsAttn: Day Coordinator
The DLAI Day Coordinator's telephone number is (703) 305-0726.
Preparing the Case for Screening
Prior to screening an individual case, the screening component will obtain and place in the claim file appropriate systems information (if not already in file), or updated systems information, to determine whether:
there is a current claim pending at any other administrative level or in court; or
there are additional claims within the class dates that have not been associated.
The screening component will also:
obtain the files for all unassociated claims that fall within the class dates, as well as any inactive claims that postdate the class period (which potentially provide a basis for screen-out or for limiting class relief); and
if necessary, request reconstruction of any potential class member claim files that cannot be located (see Part V. A. 4. above).
Screening
The screening component will associate the alert and any prior claim file(s) with the claim file(s) in its possession and then complete a screening sheet (see Attachment 4) as follows.
Consider all applications denied during the Day timeframe;
Follow all instructions on the screening sheet;
Annotate the “Remarks” section if a current claim is pending at another administrative level;
Sign and date the original screening sheet, place it in the claim file (on the top right side of the file); and
If the screening component is an OHA Headquarters component, forward a copy of the screening sheet to the OAO Class Action Coordinator at the address in Part V. A. 3. above. (The Coordinator will enter information from the screening sheets into a database, and will forward the screening sheets to DLAI.) If the screening component is an HO, forward a copy of the screening sheet directly to DLAI at the address in Part V. B. 1. a. above. HO personnel may also forward material by telefax to DLAI at (703) 305-0655. (DLAI will store all screening sheets, and will forward copies to Litigation Staff for entry into CATS.)
If the HO receives an alert only, or one associated with a prior claim file(s) for screening, and no longer has the current claim file, it will return the material to the OAO Class Action Coordinator and advise the Coordinator of the action taken on the current claim and its destination. The Coordinator will determine the current claim file location and forward the material to that location, using Attachment 3 (within OHA) or Attachment 5 (outside OHA).
If an OAO branch receives an alert only, or one associated with a prior claim file(s) for screening, and no longer has the current claim file, it will determine the location of the current claim file. The OAO branch will use Attachment 3 to forward the material to an OHA location or Attachment 5 to forward to a non-OHA location. The OAO branch will also advise the OAO Class Action Coordinator of its actions.
Post-Screening Actions
Class Members Not Entitled to Relief
If the screening component determines that the individual is not a class member eligible for relief, the component will:
notify the individual, and representative, if any, of non-eligibility for class relief using Attachment 7 (modify as necessary to fit the circumstances and posture of any pending claim);
NOTE:
Include the address and telephone number of the servicing Social Security FO at the top of the notice.
retain a copy of the notice in the claim file;
send a copy of the notice to:
Day Counselif the claim is not currently pending, return it to its OHA storage location.
Pursuant to the Privacy Act Protective Order (Attachment 1), the Commissioner may disclose to class counsel information regarding class members potentially entitled to relief. Such information consists of names, addresses and claim files of potential class members, and other claimant-specific information reasonably relevant to the implementation of the settlement. The information shall be used only for the purpose of monitoring compliance with the settlement, facilitating implementation and assisting class members and potential class members with their rights.
If class counsel makes a timely request to review the claim file (i.e., within 60 days from receipt of the notice of denial of class relief), and the file is located in OHA, DLAI will notify the OHA component housing the file to send the file to the SSA FO for class counsel's review (see Part V. A. 5. above). The component will use the pre-addressed route slip in Attachment 8 to forward the file.
If the file is needed for adjudication purposes and cannot be immediately released, the OHA component will either forward a copy of the file or provide an explanation to DLAI of the reason for the delay and the expected time that the file can be released.
If SSA through OGC resolves the dispute in the claimant's favor, the OHA component will take the following actions unless otherwise directed by DLAI:
rescreen the case;
send the notice of revised class membership determination in Attachment 9 (modified as necessary to fit the circumstances and posture of the current claim) to the claimant and representative, if any, and to the class counsel;
NOTE:
Include the address and telephone number of the servicing Social Security FO at the top of the notice.
proceed in accordance with Part VI. below; and
notify the OAO Class Action Coordinator or DLAI, as appropriate, of the revised determination by forwarding a copy of the revised screening sheet.
If class counsel fails to make a timely request to review the claim file (i.e., within 60 days from receipt of the notice of denial of class relief), there will be no further review of the case.
Class Members Entitled to Relief
There is no class member notice. If the screening component determines that the individual is a class member entitled to relief, it will proceed based on the following.
If a class member claim is associated with a current claim pending a hearing or Appeals Council review, the HO or the Council will proceed with processing and adjudication in accordance with the instructions in Part VI. below.
If a class member claim is associated with a current claim that is stored pending Appeals Council review, OAO will flag the claim for forwarding to the DDS at the close of the retention period if no appeal is filed. OAO will use the flag at Attachment 6 for this purpose.
If a class member claim is associated with a current claim that is stored pending court review, the OAO Court Case Preparation and Review Branch (CCPRB) will immediately notify OGC so that OGC can take appropriate action. This is true regardless of whether the claim pending in court is a subsequent or prior claim. OGC will inform the CCPRB as to how to proceed.
SSA will readjudicate (reopen) class member claims and apply the statutes, regulations and instructions in effect at the time of the readjudication. As indicated previously, the BDD will ordinarily perform the class member readjudications. However, the following processing and adjudication procedures will apply when OHA has responsibility for screening because a current claim is pending or stored in OHA, and the claimant is determined to be a class member entitled to relief.
For purposes of this instruction, class member claim refers only to the claim in which the claimant received a defective notice, which therefore provides the basis for class membership (although to be a class member the claimant must also have filed a subsequent claim (see Part IV. for class definition)). Claims providing the basis for class membership will not be pending at the OHA level because filing an appeal on the defective notice claim is a basis for screen-out. However, a class member claim could be associated with a current claim pending or stored at OHA.
If a class member claim is associated with a current claim pending or stored at OHA and the claimant files a new claim, FOs will follow normal procedures. As appropriate, the new claim will be escalated to the OHA level.
Claims Have Common Issues; Hearing Scheduled or Held
Pursuant to HALLEX I-1-708 A., if the claims are disability claims and involve disability issues, they will be considered to have common issues regardless of the period at issue or the title(s) under which the claims were filed. The current claim may be the subsequent claim in which the claimant received a res judicata denial or less than full retroactive benefits (i.e., administrative finality prevented the reopening of the defective notice claim when effectuating the subsequent (current) favorable claim), or a later claim (e.g., a claim under title XVI only).
The appropriate HO action will depend on the ALJ's ability to consolidate the class member claim and the current claim. Pursuant to the Day stipulation (§ V.B., p. 12), SSA will use its best efforts to ensure that adjudication of the current claim is not delayed by consolidation. Therefore, to avoid having to give notice of a new issue or offer a supplemental hearing, the ALJ will consolidate common-issue claims only if the current claim and the class member claim involve the same title and the issue of disability, and if the current claim covers the entire period at issue in the class member claim. The ALJ's action on the consolidated claims may be unfavorable, partially favorable or fully favorable.
When the ALJ consolidates Day relief with action on the current claim and the hearing has not yet been held, the ALJ should advise the claimant at the time of the hearing that the decision on the current claim will also provide relief under Day. If the hearing has already been held, the ALJ does not need to give advance notice of consolidation or offer a supplemental hearing if the above-described consolidation conditions are met.
When the ALJ issues a decision on the consolidated claims, the ALJ will:
reopen the class member claim;
use the following language in the decision to notify the claimant that the decision on the current claim also resolves the class member claim:
"Based on your claim(s) filed on _______, we previously determined you to be a member of the Day class action. Because the issues you raised in your Day class member claim(s) are identical to the issues that you have raised in your current claim, this decision resolves both claims and gives you the relief that you are entitled to under the Day class action."; and
forward a copy of the decision to DLAI at the address in Part V. B. 1. a. above.
If the ALJ is unable to consolidate the two claims (e.g., the class member claim and current claim were filed under different titles), or if the ALJ dismisses the request for hearing on the current claim, HO personnel will flag the class member claim (see Attachment 6) for forwarding to the BDD on completion of all OHA actions and expiration of any appeal period. However, HO personnel may forward the class member claim immediately if it is not needed for the adjudication of the current claim.
NOTE:
The ALJ may not dismiss the request for hearing on the current claim on the basis of res judicata if the class member claim, or a subsequent claim in which the claimant received a res judicata determination, forms the basis for the res judicata action.
Claims Have Common Issues; Hearing Not Scheduled
In this situation, the ALJ will dismiss the request for hearing on the current claim and forward both the current and class member claims to the BDD, for a consolidated reopening.
EXCEPTIONS:
The ALJ will not dismiss the request for hearing on the current claim, when a hearing has not been scheduled, if 1) the claimant has waived his or her right to an in-person hearing and the current claim is ready for an on-the-record decision; 2) the ALJ is otherwise prepared to issue a fully favorable decision on the current claim; 3) the current claim is on remand from the Appeals Council; or 4) the current claim involves terminal illness.
If the ALJ is unable to dismiss the request for hearing on the current claim because an exception applies, the ALJ will follow the guidance in Part VI. A. 1. above.
Claims Do Not Have Common Issues
If the current claim is not the subsequent claim in which the claimant received a res judicata denial or less than full retroactive benefits (i.e., administrative finality prevented the reopening of the defective notice claim when effectuating a subsequent favorable claim), and the current claim does not have issues in common with the class member claim (e.g., the current claim involves an overpayment issue), HO personnel will retain and process the current claim separately and forward the class member claim to the BDD for readjudication without delay, using Attachment 10. However, if the class member claim is needed for adjudication of the current claim, HO personnel will flag the class member claim for forwarding to the BDD on completion of all OHA actions and expiration of any appeal period (see Attachment 6).
Claims Have Common Issues
Pursuant to HALLEX I-1-7-8 A., if the claims are disability claims and involve disability issues, they will be considered to have common issues regardless of the period at issue or the title(s) under which the claims were filed. The current claim may be the subsequent claim in which the claimant received a res judicata denial or less than full retroactive benefits (i.e., administrative finality prevented the reopening of the defective notice claim when effectuating the subsequent (current) favorable claim), or a later claim (e.g., a claim under title XVI only). The appropriate Appeals Council action will depend on the Appeals Council's consideration of the merits and disposition of the current claim.
Appeals Council Issues a Decision on Current Claim
Pursuant to the Day stipulation, SSA will use its best efforts to ensure that adjudication of the current claim is not delayed by consolidation. Therefore, to avoid having to remand to consider a new issue (e.g., a class member claim under another title), the Council will consolidate claims only if the current claim and the class member claim involve the same title and the issue of disability, and if the current claim covers the entire period at issue in the class member claim. The Appeals Council's action on the consolidated claims may be unfavorable, partially favorable or fully favorable.
When the Appeals Council issues a decision on the consolidated claims, the Council will:
reopen the class member claim;
use the following language in the decision to notify the claimant that the decision on the current claim also resolves the class member claim:
"Based on your claim(s) filed on _______, we previously determined you to be a member of the Day class action. Because the issues you raised in your Day class member claim(s) are identical to the issues that you have raised in your current claim, this decision resolves both claims and gives you the relief that you are entitled to under the Day class action."; and
forward a copy of the decision to the OAO Class Action Coordinator at the address in Part V. A. 3. above.
NOTE:
If the claim was screened while it was stored pending appeal and was flagged for forwarding to the BDD (see Attachment 6), OAO personnel must remove the flag when the Appeals Council takes the consolidation action described above.
If the Appeals Council is unable to consolidate the two claims (e.g., the class member claim and current claim were filed under different titles), OAO personnel will flag the class member claim (see Attachment 6) for forwarding to the BDD on completion of all OHA actions and expiration of any appeal period. However, OAO personnel may forward the class member claim immediately if it is not needed for the adjudication of the current claim.
Appeals Council Does Not Issue a Decision on Current Claim
In all other situations (i.e., after consideration of the merits), if the Appeals Council would otherwise dismiss or deny the request for review or remand to an ALJ, the Appeals Council will instead remand the current claim directly to the BDD, along with the class member claim, for a consolidated reopening (see Attachment 11).
Claims Do Not Have Common Issues
If the claims do not have common issues (e.g., the current claim involves an overpayment issue), and the class member claim file is not needed for adjudication of the current claim, OAO personnel will forward the class member claim file to the BDD, using Attachment 10 modified as appropriate.
If the claims do not have common issues but the class member claim file is needed for adjudication of the current claim, OAO personnel will flag the class member claim file (see Attachment 6) for forwarding to the BDD on completion of all OHA actions and expiration of any appeal period.
In all situations, to identify class member cases in the Hearing Office Tracking System (HOTS), HO personnel will code “DA” in the “Class Action” field. Additionally, in the OHA CCS, HO personnel will code “D” in the “SPC” field.
If the ALJ: 1) dismisses the request for hearing for the purpose of BDD readjudication; or 2) issues a decision on the current claim that is fully favorable with respect to the class member claim, HO personnel will change the hearing type on the current claim to a “reopening.” For any other ALJ action on the current claim, the hearing type, as a new request for hearing, will remain unchanged. HO personnel will code dismissal cases as “OTDI.” HOTS users will need to bypass the automated case routing capability and manually route dismissal cases through the special case disposition/routing function. Only the systems administrator can access this function. The individual will need to enter the BDD address and destination code.
At an appropriate time, Litigation Staff will request SSA components to reconcile their screening activity and disposition of class member claims with information available on CATS. Within OHA, the OAO Class Action Coordinator is responsible for maintaining a computer-based record of OHA implementation activity (i.e., a record of alerts processed by OHA, and a record of cases screened and cases consolidated by OHA), as reported by HOs and OAO to the Coordinator. See HALLEX I-1-7-12 with respect to reporting requirements.
Hearing office personnel should direct any questions concerning this instruction to their Regional Office. Regional Office personnel should contact the Division of Field Practices and Procedures in the Office of the Chief Administrative Law Judge at (703) 305-0022.