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Tuesday February 5, 2002

Jim Courtney, Press Officer

For Immediate Release

410-965-8904 FAX 410-966-9973

Social Security Online


News Release

Social Security Administration Launches New Program to Help People with Disabilities Go to Work

Ticket to Work Program Provides More Choices, Expanded Opportunities

(Aquí en español)

The Social Security Administration (SSA) has launched a new program designed to help people with disabilities go to work.

"Today, only about one percent of the people who get Social Security and Supplemental Security Income (SSI) disability benefits leave the rolls each year to go to work. We can do better, and we must do better," said Jo Anne Barnhart, Commissioner of Social Security. "President Bush said, ‘My Administration is committed to tearing down any barriers that unreasonably prevent the full participation of Americans with disabilities.’ And he said that he will work ‘to help disabled Americans realize their dreams through meaningful and successful careers.’ And the Ticket to Work gets us there."

Social Security disability and SSI disability beneficiaries will receive a Ticket that may be used to obtain vocational rehabilitation, job training, and other support services. Initially, 13 states will participate in the Ticket Program, which will be in operation nationwide by January of 2004.

Tickets will begin arriving in mailboxes this week. Over the next five months, about 2.4 million Social Security and SSI beneficiaries with disabilities will receive a Ticket to Work. The mailings will be staggered, based on the last digit of a beneficiary’s Social Security number. Anyone who wants a Ticket immediately can call 1-866-968-7842 (1-866-YOURTICKET). TDD/TTY users should call 1-866-833-2967 (1-866- TDD2WORK).

Individuals may take their Ticket to any of the employment service providers who offer services in their communities. These providers are called Employment Networks. A list of participating networks can be found at, by clicking on service providers.

Here’s how the program works: a Ticket holder gives the Ticket to an Employment Network. The network and the Ticket holder together design an individual employment plan outlining the services to be provided to assist the beneficiary in reaching his or her employment goal.

The Ticket Program is voluntary. Social Security and SSI beneficiaries who receive a Ticket are not required to work, but may choose to use their Ticket to attempt to go to work. Likewise, Employment Networks are not required to accept Tickets.

The Ticket Program is designed to provide people with disabilities with more choices and expanded opportunities to help them go to work. Individuals will receive services from an Employment Network for free. SSA will pay the Employment Networks for successfully helping a beneficiary go to work. Employment Networks may choose to be paid based solely on helping an individual achieve self-sufficiency, or they may choose to receive payments when beneficiaries achieve different milestones during their attempt to go to work.

The Ticket Program is the cornerstone of the Ticket to Work and Work Incentives Improvement Act, which was passed by Congress and signed into law in December 1999. Other provisions of the law are already in place to help support people with disabilities as they go to work. These provisions include expanded health care coverage.

Many of the barriers that would force people to choose between health care coverage and work have been removed by the legislation. Social Security disability beneficiaries are eligible for Medicare, the Federal health insurance plan. Effective in October 2000, most Social Security disability beneficiaries are protected by Medicare for up to eight years and six months after they go to work. Medicare coverage continues even if an individual no longer receives a monetary benefit from Social Security. Most SSI beneficiaries are eligible for Medicaid, which is a state health benefit. These individuals should contact the state Medicaid office in their area for more information. For more on the difference between Social Security disability and SSI disability, click on the fact sheet at the end of this press release.

Between February and June, approximately 2.4 million beneficiaries will receive tickets in the following states: Arizona, Colorado, Delaware, Florida, Iowa, Illinois, Massachusetts, New York, Oklahoma, Oregon, South Carolina, Vermont and Wisconsin.

The second phase of the Ticket Program is scheduled for late 2002 in the following states: Alaska, Arkansas, Connecticut, Georgia, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, North Dakota, South Dakota, Tennessee and Virginia, and in the District of Columbia.

The final phase of the Ticket Program is scheduled for 2003 in Alabama, California, Hawaii, Idaho, Maine, Maryland, Minnesota, Nebraska, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Washington, West Virginia and Wyoming, as well as in American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the Virgin Islands.

Those who have questions about the Ticket Program should call Maximus, Inc. Maximus, the organization selected by SSA to administer the Ticket Program, may be contacted toll-free at

1-866-968-7842 (1-866-YOURTICKET). TDD/TTY users should call 1-866-833-2967 (1-866- TDD2WORK). Internet users can visit --Maximus’ website.

For general information about the Ticket to Work and Work Incentives Improvement Act, please go to SSA’s Internet website-- --The Work Site.

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