Security Administration's Multi-Language Gateway Internet
Site Given E-Gov 2002 Explorer Award
The Social Security Administration (SSA) has received the E-Gov
2002 Explorer Award for its Multi-Language Gateway internet
site. The site -- www.ssa.gov/multilanguage
-- provides valuable Social Security information online in 15 different
languages, including information on interpreter services in each
of those 15 languages.
"The Social Security Administration wants all Americans to
have access to the services we provide," said Jo Anne Barnhart,
Commissioner of Social Security. "We are pleased to be recognized
for our efforts in communicating with people in their preferred
language. The agency will continue to develop and implement innovative
technology that improves the services we deliver to the public."
SSA's Multi-Language Gateway was launched in April 2001.
The site is a way of ensuring that people have access to accurate
information about Social Security programs in their preferred language.
Users of the Multi-Language Gateway will find important information
about Social Security retirement, survivors and disability benefits
and Supplemental Security Income benefits. This site explains each
of the benefit programs, the requirements to qualify for benefits
and how to apply. Each language also includes an explanation of
Social Security's policy to supply an interpreter, upon request,
free of charge to people who do not speak English.
Information about Social Security is available in the following
The site is designed to fill a clear demand for service. Last year,
approximately 2.4 million people10 percent of people doing
business with SSApreferred to deal with the Agency in a language
other than English.
E-Gov is an organization comprised of professionals in marketing
and education who have worked with technology in government and
industry for more than twenty years. Their main focus is to foster
communication and business between buyers and sellers of technology
and services to facilitate changes in government. E-Gov's awards
highlight federal, state, local and international government programs
that have successfully implemented user-friendly online initiatives.
"The awards submissions were very impressive, making the selection
process quite difficult," said Alisoun Moore, member of the
selection committee and CIO, Montgomery County, Maryland. "These
winning applications are models for effective E-Government, and
the scope and capabilities they provide offers an exciting glimpse
at the future of Electronic Government."
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Copies of most SSA press releases, as well as other Social Security
information and statistics,
are available at SSAs Internet site, Social Security
Online, at http://www.socialsecurity.gov.
Also look there for information on subscribing to SSAs
free electronic newsletter, Social Security eNews.
SSA Press Office 449
Altmeyer Bldg. 6401 Security Blvd. Baltimore, MD 21235
410-965-8904 FAX 410-966-9973