Annual Statistical Supplement, 2006

SSA Administrative Data

Service Delivery

Table 2.F7 Accuracy rates and use of 800 telephone number, fiscal years 2001–2005
Item 2001 2002 2003 2004 2005
Accuracy rates (percent)
OASI payments
Index of dollar accuracy 99.9 a a a a
Payment review/stewardship results
Excess payments 99.9 99.9 99.9 99.7 99.5
Underpayments 99.8 99.9 99.9 99.9 99.8
SSI payments
Index of dollar accuracy b 91.4 a a a a
Payment review/stewardship results c
Excess payments 93.3 93.4 93.9 93.6 93.6
Underpayments 98.8 98.6 98.8 98.7 98.6
Disability Insurance benefits d
Initial claims 93.9 94.2 93.3 93.7 92.0
Allowances 96.8 97.1 96.6 96.5 90.2
Denials 92.0 92.4 91.5 92.0 93.5
Reconsideration 91.0 90.5 90.9 90.6 91.1
Reversals of denials 96.8 95.9 96.6 96.5 95.4
Affirmations of denials 89.9 89.4 89.9 89.6 90.3
National 800 number network (1-800-772-1213)
Number of calls received (millions) 74.8 62.3 64.0 67.2 67.2
Average time calls answered (minutes) 2.8 4.7 3.8 4.2 4.9
SOURCE: Social Security Administration, Office of Finance, Assessment and Management, Office of Central Operations.
a. OASI and SSI Index of Dollar Accuracy Reviews were terminated in 2003.
b. Excludes determinations of disability.
c. Beginning with fiscal year 2001, the SSI payment review/stewardship results are reported as the percentage of payments free of preventable error.
d. Represents cases free of decisional and documentation errors.
CONTACT: Ron Mihalko (410) 965-0801 or John Hebert (410) 965-3915.