You can speak to a Social Security representative for help with a my Social Security account between the hours of 7:00 a.m. and 12:00 midnight Eastern Time, Monday through Friday:
After you hear "Briefly tell me why you are calling,” please say “Help Desk” for help with a my Social Security account.
Note: Although our regular telephone service representatives are not available after 7 p.m., Monday through Friday, our Help Desk representatives can assist you until 12:00 midnight Eastern Time.
TTY (for deaf or hard of hearing) 7:00 a.m. – 7:00 p.m.:
You can also use our automated telephone services to get recorded information and conduct some business 24 hours a day.
The average waiting time is up to 15 minutes.
Please leave your information and we'll call you back as soon as possible.
We recommend that you call us before visiting an office. If you need in-person assistance, our representatives are always happy to help.
Get location information, servicing hours, and directions to the Social Security office serving your ZIP code.Find a Local Office