Contact SSA About a Payment

contact us

If you have questions regarding a Vendor payment, you can contact us by:

Email: payment.inquiries@ssa.gov
Fax: (410) 965-9248
Postal mail:

Social Security Administration
Division of Administrative Payment Services
PO Box 47
Baltimore, MD 21235-0047

Phone:Financial Interactive Voice Response (FIVR) System .  FIVR is an automated self-service telephone system available 24 hours a day. You can access FIVR by calling (410) 965-0607.

Customer Service Representatives are available to answer vendor and employee administrative payment inquiries.  The Customer Service line is (410) 965-0607, use prompt number 6 to reach a representative.  Customer Service Representatives are available Monday through Friday between 8:00 a.m. and 4:30 p.m. EST.

A telecommunications Device for the Deaf (TDD) telephone line is also available.  The telephone number for the TDD line is 410-597-1395.  The services available through the FIVR system are available through TDD.

Contact us if you have any questions or comments relating to Vendor Payments or our Internet Site. Your input is important to us.