Employer Services

There is extensive online help, including Frequently Asked Questions (FAQs) and step-by-step tutorials on Social Security’s web site www.socialsecurity.gov/employer.  The FAQ link is on the left side of the screen.  For tutorials, select “Learn How to E-File Using Business Services Online.”  You don't need to be a registered BSO user to open and learn from a tutorial. And you can follow it at your own pace any time it's convenient for you, either for learning the first time or a refresher if you haven't used BSO for a while.  The step-by-step instructions include "screen shots", too – actual samples of the screens you'll see when registering for Business Services Online or using any of the services after you've registered.

Help is always available while you're using any BSO system also.  Just select the "Help" button on a screen to open Handbook instructions to the page for the screen you are working in.

And if online tips and information were not helpful, contact an Employer Reporting Technician at (800) 772-6270 between 7:00 a.m. and 7:00 p.m. Eastern time Monday through Friday.

The telephone number for Bill Brees, San Francisco region's Employer Services Liaison Officer, is (510) 970-8247. You can reach Bill by e-mail also — Bill.Brees@ssa.gov. Employers, payroll services, bookkeeping services, or payroll software providers are invited to call or write Bill with questions about W-2 annual wage reporting. 

Because Internet email is not secure, please do not send any personal information, especially Social Security numbers, in your feedback.

Tax questions however should be directed to the Internal Revenue Service’s Employer Call Site (800) 829-4933.