Social Security Administration, Office of Policy: 2001 Customer Satisfaction Survey, Final Report

Q19: How satisfied were you with the OVERALL QUALITY of SSA's research, statistical, or policy information in the past 24 months?

This bar chart shows the two satisfied ratings (very and somewhat satisfied) for each of the four groups who were sampled for the survey. Among Subscribers, 42.0 percent were very satisfied and 46.2 percent were somewhat satisfied with the overall quality of the information they had received. Comparable ratings for the other three groups are as follows: for Decisionmakers, 33.3 percent and 51.1 percent; for the OComm group, 23.6 percent and 60.0 percent; and for the Nonsubscriber group, 36.5 percent and 45.9 percent.

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