Social Security Administration, Office of Policy: 2001 Customer Satisfaction Survey, Final Report

Q19: How satisfied were you with the OVERALL QUALITY of SSA's research, statistical, or policy information in the past 24 months?

This bar chart shows the percentage distribution for all five response categories to Question 19, satisfaction with the overall quality of information: 37.2 percent of customers were very satisfied; 48.8 percent were somewhat satisfied; 10.1 percent were neither satisfied nor dissatisfied; 3.7 percent were somewhat dissatisfied; and 0.2 percent were very dissatisfied.

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