Social Security Administration, Office of Policy: 2001 Customer Satisfaction Survey, Final Report

Q18: Thinking now about specific SSA publications, please indicate how satisfied you were, overall, with each of the following publications that you used during the past 24 months?

This bar chart shows levels of satisfaction with ten publications among those who had used the publications in the previous two years. Each publication is represented by a bar, composed of two parts: the percent "very satisfied" with the publication and the percent "somewhat satisfied." The publications are listed in the chart in the order of total satisfaction (very and somewhat satisfied combined). The ten publications and the two satisfaction ratings for each are as follows: for the Social Security Bulletin, 39.9 percent very satisfied and 43.4 somewhat satisfied; for the Annual Statistical Supplement, 41.8 percent and 40.8 percent; for Fast Facts and Figures About Social Security, 44.1 percent and 37.2 percent; for the SSI Annual Statistical Report, 35.1 percent and 39.6 percent; for Income of the Aged Chartbook, 37.8 percent and 36.5 percent; for Social Security Programs in the U.S., 29.9 percent and 41.5 percent; for Income of the Population 55 or Older, 34.3 percent and 37.1 percent; for SSI Recipients by State and County, 33.4 percent and 36.6 percent; for OASDI Beneficiaries by State and County, 30.9 percent and 34.7 percent; and for Social Security Programs Throughout the World, 29.2 percent and 34.8 percent.

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