Social Security Administration, Office of Policy: 2001 Customer Satisfaction Survey, Final Report

Index Scores: Average Percent "Very Satisfied" with Aspects of Statistical Tables and Analytical Articles

This bar chart shows the percent "very satisfied" with each of the seven aspects of information, averaged across the two product types (analytical articles and statistical tables). Presented in order, the average percent very satisfied were as follows: for accuracy, 59.3 percent; objectivity, 55.6 percent; clarity, 41.5 percent; usefulness, 34.4 percent; comprehensiveness, 34.3 percent; up to date, 30.3 percent; and easy to find, 25.4 percent.

Return to main document