Social Security Administration, Office of Policy: 2001 Customer Satisfaction Survey, Final Report

Q17: Now thinking about the analytical articles or reports that you received from SSA in the past 24 months, how satisfied were you with the following aspects of the information?

This bar chart shows levels of satisfaction with seven aspects of the information received from analytical articles or reports. For each aspect or bar in the chart, the percent "very satisfied" and the percent "somewhat satisfied" are presented in the bar. The seven aspects are then presented in order, from the longest bar (highest total satisfaction, when "very" and "somewhat" are added) to the shortest bar (lowest total satisfaction). In regard to "accuracy," 53.0 percent were "very satisfied" and 33.9 percent were "somewhat satisfied." The comparable satisfaction ratings for the other 6 aspects were as follows: for "clarity," 38.6 percent very satisfied and 44.5 percent somewhat satisfied; for "usefulness," 32.0 percent and 49.1 percent; for "objectivity," 49.8 percent and 31.1 percent; for "comprehensiveness," 30.9 percent and 46.8 percent; for "up to date," 28.9 percent and 44.8 percent; and for "easy to find," 24.9 percent and 46.5 percent.

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