Social Security Administration, Office of Policy: 2001 Customer Satisfaction Survey, Final Report

Q20: (Decisionmakers Only) Please list any recommendations you have for improving Social Security's research, statistical or policy products and services. (multiple responses allowed)

This bar chart shows percentage responses to Question 20 from a particular sample group: the small group of "decisionmakers" (N=45). In this group, 51.1 percent did not respond to the question and 11.1 percent indicated that they had no recommendations. Recommendations that could be grouped into categories are as follows: 13.3 percent of the decisionmakers recommended more timely information; 11.1 percent wanted additional information in particular topic areas; 6.7 percent wanted information more easy to comprehend; 4.4 percent were for better dissemination of information, and the same percent wanted data more accessible; 2.2 percent volunteered positive comments, and the same percent of respondents (2.2 percent) volunteered negative comments, wanted more input from outside SSA, and wanted more international data. Finally, 2.2 percent of the responses were unclear and couldn't be coded.

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