Social Security Administration, Office of Policy: 2001 Customer Satisfaction Survey, Final Report

Q9: Please list the most important research or policy issues that you think SSA should be working on in the next year or two (multiple responses allowed)

This bar chart shows the topics or issues most frequently mentioned in response to Question 9, the most important research or policy issues for SSA's near-term agenda: 20.2 percent noted Social Security reform proposals as most important; 14.7 percent noted financing and solvency issues; 14.4 percent noted work incentives; 12.8 percent noted issues regarding specific policies or provisions; 9.7 percent noted other disability or disability program issues; 8.1 percent noted income security issues; 7.5 percent noted issues related to aging or retirement; 7.1 percent noted equity or group issues; 6.4 percent noted issues concerning disability definition; 6.3 percent noted maintaining or strengthening SSA's programs; 5.4 percent noted issues regarding disabled children; 4.4 percent noted health care and insurance issues; 4.3 percent noted demographic issues; 2.1 percent noted non-SSA sources of income; 2.0 percent noted each of the following--data issues, educating the public about SSA programs, and issues concerning the baby boomers; 1.7 percent noted services for the aged and disabled; 1.4 percent noted economic issues; 1.4 percent noted employment and earnings issues; and 1.3 percent noted mental health issues. Another 10.4 percent of responses were too diverse to be coded into meaningful categories and are reported here as a residual category, "other."

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