Social Security Administration, Office of Policy: 2001 Customer Satisfaction Survey, Final Report

Q8: One of SSA's goals is to identify and work on new and emerging research and policy issues. How satisfied were you with SSA's performance in this area over the past two years?

This bar chart shows the two satisfied ratings (very and somewhat satisfied) for each of the four groups who were sampled for the survey. Among Subscribers, 21.5 percent were very satisfied and 44.7 percent were somewhat satisfied with SSA's performance on new and emerging issues. Comparable ratings for the other three groups are as follows: for Decisionmakers, 18.2 percent and 47.7 percent; for the OComm group, 11.2 percent and 41.5 percent; and for the Nonsubscriber group, 13.3 percent and 45.6 percent.

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