This bar chart shows that 82.9 percent of customers had received information in the form of analytical articles and 76.4 percent got information from statistical tables. Some respondents also checked the "other-specify" category. Several forms of information were coded from these responses: 6.4 percent of respondents got information through verbal reports, presentations and discussions; 3.5 percent got it through direct mail; and 2.1 percent got information from data files. An additional 5.3 percent of the responses were too diverse to code in separate categories and are shown here as a residual category, "other."
