Appendix 1 - Summary of FY 2001 Performance Goals

Strategic Goal: To promote valued, strong, and responsive social security programs and conduct effective policy development, research, and program evaluation
Objectives:
To promote policy changes, based on research and evaluation analysis, that shape the OASI and DI programs in a manner that takes account of future demographic and economic challenges, provides an adequate base of economic security for workers and their dependents, and protects vulnerable populations.
Performance Indicator FY 2001 Goal
Identification, development, and utilization of appropriate barometer measures for assessing the effectiveness of OASDI programs Prepare summary and analysis on the barometer measures
Preparation of analyses and reports on the effect of OASDI programs on different populations in order to identify areas for policy change and develop options as appropriate Prepare reports on:

  1. Effect of OASDI programs on women;
  2. Effect of OASDI programs on minorities;
  3. Effect of OASDI programs on low-wage workers;
  4. Study on characteristics of people receiving DI benefits;
  5. Analysis of the effect of changes in Social Security retirement benefits on the DI program
Preparation of analyses and reports on demographic, economic, and international trends and their effects of OASDI programs in order to anticipate the need for policy change and develop options as appropriate Prepare analyses on the following topics:

  1. Labor force transitions in the elderly population;
  2. Implications for retirement income security of shifts from defined benefit to defined contribution plans through study of lump-sum payments from employer pensions;
  3. Differences across subgroups in saving;
  4. International retirement policy reforms ;
Preparation of research and policy evaluation necessary to assist the Administration and Congress in developing proposals to strengthen and enhance the solvency of OASDI programs Prepare analyses on the distributional and fiscal effects of solvency proposals developed by the Administration, Congress, and other policy makers (we will analyze new proposals and/or modify analyses of previous proposals based on new data)
Objective: To promote policy changes, based on research and evaluation analysis, that shape the SSI program in a manner that protects vulnerable populations, anticipates the evolving needs of SSI populations, and integrates SSI benefits with other social benefit programs to provide a safety net for aged, blind, and disabled individuals.
Performance Indicator FY 2001 Goal
Identification, development, and utilization of appropriate barometer measures for assessing the effectiveness of the SSI program Prepare summary and analysis on the barometer measures
Preparation of a report and completion of data collection on the SSI Childhood Disability Survey in order to assess the impact of welfare reform, identify areas of potential policy change, and develop options as appropriate Complete interviewing for the first wave on the SSI Childhood Disability Survey
Preparation of analyses on sources of support for the SSI population in order to identify areas for better coordination with other social benefits and develop options as appropriate Prepare analysis and report on child support enforcement
Preparation of analyses of complex SSI policies Prepare analyses on SSI simplification opportunities
Objective: To promote policy changes, based on research and evaluation analysis, that shape the disability program in a manner that increases self-sufficiency and takes account of changing needs based on the medical, technological, demographic, job market, and societal trends.
Performance Indicator FY 2001 Goal
Increase in number of DI adult worker beneficiaries who begin a trial work period 10%
Increase in number of SSI disabled beneficiaries, aged 18-64, participating in 1619(a) 10%
Preparation of a research design to develop techniques for validating medical listings. Prepare a preliminary report on the development of the validation methodology
Preparation of reports on results of the National Study of Health and Activity in order to identify potentially eligible disabled populations, interventions that enable continued work effort among the disabled, and guide changes to the disability decision process. Initiate main study data collection
Prepare analysis of alternative return-to-work strategies. Design and initiate implementation of demonstration projects
Objective: Provide information for decisionmakers and others on the Social Security and Supplemental Security Income programs through objective and responsive research, evaluation, and policy development
Performance Indicator FY 2001 Goal
Percent of customers assigning a high rating to the quality of SSA's research and analysis products in terms of accuracy, reliability, comprehensiveness, and responsiveness. Establish a baseline
Percent of major statistical products that are timely. Establish a baseline for percent of major statistical products that are produced on schedule
 
Strategic Goal: To deliver customer-responsive world-class service
Output Measures for Major Budgeted Workloads
Performance Indicator FY 2001 Goal
  • RSI claims processed
    		•  3,083,000
  • SSI aged claims processed
    		•  136,400
  • Initial disability claims processed
    		•  2,057,000
  • Hearings processed
    		•  582,000
  • SSN requests processed
    		•  16,300,000
  • 800-number calls handled
    		•  57,000,000
    Objective: By 2002, to have 9 out of 10 customers rate SSA's service as "good," "very good" or "excellent," with most rating it "excellent"
    Performance Indicator FY 2001 Goal
    Percent of SSA's core business customers rating SSA's overall service as excellent, very good or good 89%
    Percent of SSA's core business customers rating SSA's overall service as excellent 40%
    Percent of employers rating SSA's overall service as excellent, very good or good 94%
    Percent of employers rating SSA's overall service as excellent 16%
    Percent of callers who successfully access the 800-number within 5 minutes of their first call 92%
    Percent of callers who get through to the 800-number on their first attempt 86%
    Percent of public with an appointment waiting 10 minutes or less 85%
    Percent of public without an appointment waiting 30 minutes or less 70%
    Percent of 800 number calls handled accurately 90% service
    95% payment
    Objective: By 2002, to increase the range of program information services available to customers over the phone and electronically
    Performance Indicator FY 2001 Goal
    New or expanded service available over the phone Take retirement or survivors claims immediately over the telephone, or in person, as long as the applicant has all the information needed - fully implemented
    New or expanded service available electronically Pilot/implement additional forms and transactional services, including:
    • Retirement and Survivors claim forms; and
    • Additional on-line transactional services for beneficiaries; and
    • Establish an Electronic Death Certification pilot with the Bureau of Vital Statistics; verification of name/SSN match before sending data to SSA
    Number of customers accessing Social Security Online 23 million (as measured by SSA servers)
    Number of online Social Security Statement requests as compared to the number of 800 Number ARU Social Security Statement requests 50 percent initiated on Internet
    Objective: To raise the number of customers who receive service and payments on time
    Performance Indicator FY 2001 Goal
    Initial disability claims average processing time (days) 117 days
    Hearings average processing time (days) 208 days
    Percent increase in PPWY in hearings process 14%
    Percent of OASI claims processed by the time the first regular payment is due or within 14 days from effective filing date, if later 83%
    Percent of SSI aged claims processed by the time the first regular payment is due or within 14 days from effective filing date, if later TBD
    (once baseline is established)
    Percent of original and replacement SSN cards issued within 5 days of receiving all necessary documentation 97%
     
    Strategic Goal: To make SSA program management the best-in-business, with zero tolerance for fraud and abuse
    Output Measures for Major Budgeted Workloads
    Performance Indicator FY 2001 Goal
  • Periodic review CDRs processed
    		•  1,729,000
  • SSI non-disability redeterminations
    		•  2,050,500
  • Annual earnings postings
    		•  259,400,000
  • Representative payee actions
    		•  7,461,900
    Objective: To make benefit payments in the right amount
    Performance Indicator FY 2001 Goal
    Dollar accuracy of OASI payment outlays: % w/o overpayments
    % w/o underpayments
    		99.8%
    99.8%
    DDS net decisional accuracy rate 97%
    DDS allowance performance accuracy rate 96.5%
    DDS denial performance accuracy rate 93.5%
    OHA decisional accuracy rate 87%
    Dollar accuracy of SSI payment outlays: % w/o overpayments
    % w/o underpayments
    		95.5%
    98.8%
    Percent of Social Security numbers issued accurately 99.8%
    Objective: To become current with DI and SSI CDR requirements by 2002
    Performance Indicator FY 2001 Goal
    Percent of multi-year (FY 1996-2002) CDR plan completed 83%
    Objective: To maintain through 2002, current levels of accuracy and timeliness in posting earnings data to individual's earnings records
    Performance Indicator FY 2001 Goal
  • Percent of wage items posted to individuals' records by September 30
    		• 98%
  • Percent of earnings posted correctly
    		•  99%
    Objective: To aggressively deter, identify and resolve fraud
    Performance Indicator FY 2001 Goal
    Number of investigations conducted (i.e., closed) 8,000
    OASDI dollar amounts reported from investigative activities $55 million
    SSI dollar amounts reported from investigative activities $90 million
    Number of criminal convictions 2,500
    Objective: To increase debt collections by 7 percent annually through 2002
    Performance Indicator FY 2001 Goal
    OASDI debt collected $1,364.1 million
    SSI debt collected $732.7 million
     
    Strategic Goal: To be an employer that values and invests in each employee
    Objective: To provide the necessary tools and training to achieve a highly skilled and high-performing workforce
    Performance Indicator FY 2001 Goal
    Percent of offices with access to Interactive Video Training/Interactive Distance Learning (IVT/IDL) 100%
    Formal management development programs implemented All Leadership Programs continued. Decisions on future SES/CDP & ALP have yet to be made.
    Percent of managerial staff participating in management/leadership development experiences 33 1/3%
    Objective: To provide a physical environment that promotes the health and well-being of employees
    Performance Indicator FY 2001 Goal
    Percent of employees reporting they are satisfied with the level of security in their facility 75%
    Percent of environmental air quality surveys completed and percent of the corrective actions taken when called for 20% facilities surveyed,
    75% corrective actions taken
    Number of facilities having water quality testing and percent of corrective actions taken when called for 42 facilities tested,
    100% corrective actions taken
    Number of relocated offices having security surveys and percent of SSA accepted security recommendations implemented 150 offices surveyed,
    87% accepted
    recommendations implemented
    Objective: To promote an Agency culture that successfully incorporates our values
    Performance Indicator FY 2001 Goal
    Create Agency change strategy Implement strategy
    Objective: To create a workforce to serve SSA's diverse customers in the twenty-first century
    Performance Indicator FY 2001 Goal
    Complete Agency plan for transitioning to the workforce of the future Implement and update transition plan

    Develop and implement action items from employee survey

     
    Strategic Goal: To strengthen public understanding of the Social Security Programs
    Objective: By 2005, 9 out of 10 Americans will be knowledgeable about the Social Security programs in five important areas
    Performance Indicator FY 2001 Goal
    Percent of individuals issued Social Security Statements as required by law 100%
    Percent of public who are knowledgeable about Social Security programs