Open Government Plan 3.0

Plan Milestones and Completion Report

Last updated on March 26, 2015

On June 1, 2014, we launched our refreshed Open Government Plan 3.0. We made several commitments in our plan, and will share our progress with you regularly. Below is our report on milestones.

Goals I-IV: Transparency, Participation, Collaboration, Internalizing Open Government

Milestone Projected Completion Date Status

Issue refreshed Open Government Plan and share it with public and employees


Open Government Plan 3.0 released on June 2, 2014. You can view plan here.

Post new high-value datasets/information holdings to in 2014, 2015, and 2016


Foster use of agency data and solicit input from the public for prioritizing future data releases


We continue to solicit customer feedback on open data through Idea Scale engagement tool, available to the public through our agency Open Data page.  Please give us your thoughts on Open Data.

Build an application to register new and update existing data assets

FY 2015

We created a SharePoint site in February of 2014 that is currently being used by SSA agency components to create and update data assets as part of our ongoing effort to document and maintain our Enterprise Data Inventory. Development efforts are underway to create a new web application in a fully supported production environment that will provide similar functionality along with enhanced features to validate data input and provide automated JSON generation of the Enterprise Data Inventory and Public Data Listing. We anticipate that the application will be available for use by the 3rd quarter of FY15.

Within the data creation process,  develop checkpoints to capture and promote open data



In the planning and analysis lifecycle phase, we have a checkpoint to capture information necessary to support Open Data. Another checkpoint captures the implementation of the data asset in the construction lifecycle phase. The combination of these two checkpoints allows us to identify and register new data assets in a repeatable process.  As we mature and refine our process we will continue to make strides to enable open data throughout the information lifecycle.   

Incorporate data transparency considerations into the systems development lifecycle so we can release data in standard formats in a more efficient and automated way

FY 2016


Engage the public in providing input for disability program policy development



  • July 16 2014 – Utilized IdeaScale to solicit feedback from frontline employees and advocacy groups on comprehensive Continuing Disability Review training. Received over 200 comments

Provide the public with the opportunity to comment on our proposed regulations


The following regulations and other proposals were posted for public review and comment on, and have closed/will close in the time periods listed below:

    • Mar 24, 2015 – Waiver of Right to Appear, Promoting Readiness of Minors in SSA Evaluation
    • Feb 3, 2015 – Letter to Employer Requesting Information About Wages Earned by Beneficiary; Request to Show Cause for Failure to Appear; Claimant’s Recent Medical Treatment; et al.
    • Dec 30, 2014 – Modified Benefit Formula Questionnaire-Foreign Pension; Filing Claims Under the Tort Claims Act; et al.
    • Dec 9, 2014 - Statement of Funds You Provided to Another and Statement of Funds You Received
    • Nov 25, 2014 – Application for Search of Census Records for Proof of Age; Public Information Campaign; Medicare Subsidy Quality Review Forms; et al.
    • Oct 27, 2014 – Partnership Questionnaire; Statement of marital relationship forms; Workers' Compensation/Public Disability Questionnaire; et al.
    • Oct 6, 2014 – Disability Report-Appeal; Request for Hearing by Administrative Law Judge; et al.
    • Sept 22, 2014 - Application for Search of Census Records for Proof of Age; Public Information Campaign; Medicare Subsidy Quality Review Forms; et al.
  • March 9, 2015 – “Monitoring Reviews for Certain Representative Payees”  
  • Feb 17, 2015 – “Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards: Federal Awarding Agency Regulatory Implementation”
  • Feb 6, 2015 – “Privacy Act of 1974, as Amended: Proposed New Routing Use and Updated Retention and Disposal”
  • Jan 6, 2015 – “Revisions to Direct Fee Payment Rules” 
  • Jan 2, 2015 – “Extension of Expiration Dates for Several Body System Listings” 
  • Sept 2014 – Jan 2015 – “Agency Information Collection Activities; Proposals, Submissions, and Approvals.”
    • Jan 21, 2015 - Statement of Funds You Provided to Another and Statement of Funds You Received.
    • Sept 29, 2014 – General Request for Social Security Records; Incoming and Outgoing Intergovernmental Personnel Act Assignment Agreement; et al.
  • Dec 29, 2014 – “Rate for Assessment on Direct Payment of Fees to Representatives in 2015”
  • Dec 2, 2014 – “Privacy Act of 1974, as Amended; Computer Matching Program (SSA/Department of Homeland Security (DHS))--Match Number 1010”  
  • Jun – Nov 2014 – “Agency Information Collection Activities: Proposed Request.”
    • Nov 24, 2014 – Letter to Employer Requesting Information About Wages Earned By Beneficiary; Letter to Employer Requesting Wage Information; et al.
    • Nov 10, 2014 - Supplement to Claim of Person Outside the United States
    • Sept 2, 2014 – SSI Notice of Interim Assistance Reimbursement (IAR)
  • August 11, 2014 – Obtaining Evidence Beyond the Current “Special Arrangement Sources”
  • July 17, 2014 – Notice of the intentto establish a new system of records entitled, Requests for Accommodation from Members of the Public
  • June 2, 2014 – Medical Criteria for Evaluating Neurological Disorders

Hold additional engagements on other potential areas for regulations changes


  • June 2014 - ODP invited stakeholders to participate in an IdeaScale online comment forum to capture innovative training ideas and comments for improving the disability decision process for CDR adjudication.
  • Provide information on other means to provide feedback on various topics



    Use focus groups for public input and usability testing before launching online services


    • Spring 2015 – Testing of the Click to Callback and Dynamic help screens will begin in Spring.
    • June 2014 – Tested Message Center draft screens
    • July 2014 – Tested Social Security replacement card draft screens
    • July 2014 – Tested SSI Mobile Wage Reporting screen changes

    Hold engagements with the public and advocates regarding agency’s services and programs


    • Jun 2015 – On April 27, 2015, SSA released its Vision 2025 webpage, which included a dedicated feedback page with three avenues for engagement: a Survey Monkey survey, an Idea Scale engagement community, and a dedicated Vision 2025 email address. As of June 2015, the Survey Monkey page has garnered 1,066 responses from managers, 651 responses from employees, and 122 responses from the public; the IdeaScale engagement has garnered 106 Ideas, 174 Comments, and 690 Votes; and the Vision 2025 email inbox has received 31 messages.
    • May 2015 – We will participate in a brainstorming session with the Center for Disease Control to explore opportunities for data sharing collaborations and data exchange.
    • March 2015 – National Quarterly Advocates Call, for Women’s History Month, to discuss retirement security. Guest speakers included Women’s’ Institute for a Secure Retirement, Operations Hope, and the Department of Treasury.
    • March 2015 – Delivered a presentation of Continuing Disability Reviews to the National Association of Disability Representatives Annual Social Security Law Conference.
    • November 2014-March 2015 – Policy staff hosted Federal Expert Panel on Disability Policy, a series of three discussions with federal experts from other agencies about how the vocational factors of age, education, and past work experience affect the ability to adjust to other work.
    • November 2014 – Met with representatives from Huntington’s Disease Society of America and gave an overview of the Huntington’s Disease Compassionate Allowance template.
    • Sept 2014 - Disability Forum (formerly Disability Coalition) engaged disability advocates and other public and private stakeholders in a public meeting regarding key policy topics.
    • Sept 2014 – National Quarterly Advocates Engagement, for the first time broadcast as a Webinar. To date, has received 360 views (live webinar/YouTube views combined).
    • August 2014 - Met with representatives of the Desmoid Tumor Research Foundation who provided information about the condition. We gave background on the Compassionate Allowance List (CAL) templates

    Further enhance our Freedom of Information Act (FOIA) website and online reading room


    November 2014 - Updated the system of records notice section of our FOIA website. The compilation contains a notice of each system of records and related appendices that we maintain, and now includes the actual Federal Register publication for each of the systems of records.

    Review FOIA cases to determine practicality of posting information on FOIA Library




    Examine alternatives to FOIA system

    June 2015


    SSA has completed its review of alternative FOIA systems and has concluded that EPA’s FOIAonline solution provides the best capabilities that suits SSA’s needs. We are beginning the procurement process and are hopeful in transitioning to the new system beginning FY2016. The new system provides numerous benefits that will enable SSA to better track requests, and more accurately reflect FOIA figures for the Department of Justice annual report.

    More information about FOIA online is available at

    Add items to the Proactive Disclosure web page



    Give open government honor awards for employees to recognize achievements in advancing open government principles

    Annually – once each in FY 2014 & FY 2015

    Post our open government goals and our performance against the goals on our website


    • Jun 6, 2015 – Implementation progress chart updated (with a revamp of the FOIA webpage and launch of the new FOIA Online tool, and statistics and highlights from the agency’s Vision 2025 feedback page.)
    • Feb 6, 2015 – Implementation progress chart updated (with information on the data creation process, new social media tools, and the launch of online SSA-1099 forms)
    • Nov 18, 2014 – Third implementation chart updated (with information on Wounded Warriors, newly published data sets, and completion of Whistleblower Protection Act activities)
    • Sept 26, 2014 – Second implementation chart updated (with information on regulations out for comment, published data sets, public engagement on agency services)
    • Aug 22, 2014 – Implementation progress chart updated (with information on public engagements on Disability policy, online service testing, regulations out for comment, an engagement on Open Data)
    • June 2, 2014 – Published Open Government Plan 3.0, containing Open Government goals.

    Build our online repository of congressional and legislative materials that may be of interest either for historical reasons or to promote transparency



    Expand the use of social media tools to support transparency, participation, and collaboration


    • Jun 2015 – On April 27, 2015, SSA released its Vision 2025 webpage, which included a dedicated feedback page with three avenues for engagement: a Survey Monkey survey, an Idea Scale engagement community, and a dedicated Vision 2025 email address. As of June 2015, the Survey Monkey page has garnered 1,066 responses from managers, 651 responses from employees, and 122 responses from the public; the IdeaScale engagement has garnered 106 Ideas, 174 Comments, and 690 Votes; and the Vision 2025 email inbox has received 31 messages.
    • April 2015 – Launched Social Security Matters blog, a platform for Social Security to share our goals, programs, and online services with the American public and stakeholders, while providing a forum for readers to share their feedback.
    • Jan 2015 – Piloting Skills Connect program, a talent-sharing model that allows employees the opportunity to apply for and participate on projects across the agency.
    • Utilized IdeaScale to solicit discussion items for National Disability Consortium meeting, held on September 24, 2014.
    • Aug 2014 – Utilizing IdeaScale to solicit public feedback on agency’s Vision 2025 plan.
    • Aug 21, 2014 – Held Twitter chat titled “mySocialSecurity: Planning for your Financial Future”.
    • Aug 4, 2014 – Held an “Ask Me Anything” public engagement on social media service Reddit, hosted by Chief Actuary Stephen Goss, on the topic of Social Security’s long term solvency.

    Improve the open government portal


    • May 2015 – Updated the Participation page to include collaboration and feedback opportunities for the agency’s Vision 2025.
    • Provided links to Open Data public engagements.
    • Using feedback from Open Data engagement, created Open Data Themes page, with common themes that emerged from public feedback.
    • Created Open Government Honor Awards page highlighting current and past honorees, with descriptions of their projects.

    Participate in projects with the Department of Treasury’s Do Not Pay Program

    Fall 2015

    SSA discloses prisoner information to Treasury’s Do Not Pay portal for tax administration purposes and for re-disclosure to health and income maintenance agencies for programmatic purposes.

    Review the Annual Performance Plan to incorporate open government principles and activities



    Display Whistleblower Protection informational posters throughout the agency and post to appropriate agency intranet pages

    June 2014


    Provide new employees with written materials about the Whistleblower Protection Act

    June 2014


    Issue statement to all agency employees about the Whistleblower Protection Act

    June 2014


    Prepare and begin to show all new hires a video on demand to educate them about the Whistleblower Protection Act

    August 2014


    Include Whistleblower Protection Act information with annual personnel reminders

    Oct 2014


    Improve secure access to personal data and other online services


    Feb 2015 – Added instant download of tax form SSA-1099 to suite of services available through a my Social Security account. Our agency mails out 62.5 million tax-related forms our each year. This new online service allows those millions of people to access their personal data instantly and securely, and replaces a paper-based replacement form process.

    Flagship and Major Initiatives

    Milestone Projected Completion Date Status

    Flagship: Message Center

    Provide generic updates to my Social Security services via personal email or text messages FY 2016

    The two-way, secure communication via personal email or text messaging feature has been deferred for development from FY 2015 to FY 2016.

    Provide online notices to a specific user group FY 2016

    Planning has begun on this feature and will continue throughout FY 2015. Implementation is scheduled for FY 2016.

    Add click to talk to my Social Security services
    FY 2015

    Planning and development activities are in full swing for “click to call back” and “dynamic help”. “Click to call back” and “dynamic help” are part of a larger group of online customer support services under development. This project is on track for release at the end of FY 2015.

    Major Initiatives

    Health Information Technology

    Onboard additional medical providers and connect with Department of Defense (DoD) and Department of Veterans Affairs (VA) on the eHealth Exchange FYs 2014 and 2015

    As of January 31, 2015, we have a total of 37 partners with 4,334 participating providers in 30 States and the District of Columbia. We plan to continue our outreach efforts in FYs 2015 and 2016, to include additional medical providers and connect with VA and DoD on the eHealth Exchange.

    Collaborate with government-wide health information technology (IT) policy and standards setting advisory panels, workgroups and task forces


    We continue to collaborate with government-wide health IT policy and standards setting advisory panels, workgroups and task forces. We participate in these committees to ensure that Social Security’s unique business needs are included in national standards and policies. For example, we participate on the Office of the National Coordinator’s, Policy Committee’s Privacy and Security Task Force that focuses on resolving questions related to health care records and the protection of personally identifiable information.

    Increase the percentage of initial level claims containing health IT medical evidence We anticipate this percentage reaching 2.5 percent in FY 2014 and 4 percent in FY 2015

    FYs 2014 and 2015

    In FY 2014, about 85,000 initial claims contained health IT medical evidence, an increase to about 3 percent of the total initial claims. We anticipate this percentage reaching 6 percent in FY 2015 and 8 percent in FY 2016.

    Wounded Warrior Collaboration

    Pilot using the nationwide eHealth Exchange to request and receive medical records from DoD and VA 2015

    The VA and DoD are engaging in meetings to address the technical issues required for the eHealth Exchange. We plan to pilot the exchange in FY 2015.

    Expedite the processing of Social Security disability claims of all Veterans who possess a VA compensation rating of 100% Permanent & Total, through all levels of adjudication using a manual process 2014 May 2014 – Entered into Information Exchange Agreement with VA to conduct a one-time automated data match in which all pending disability claims from Veterans rated 100% P&T were identified and flagged. We expedited the processing of those cases.
    Implement a fully automated process that will automatically flag and expedite claims of all veterans who possess a VA compensation rating of 100% Permanent & Total throughout the disability claims process 2015

    Sept 2014 – SITAR funds were approved to design an ongoing automated data match agreement.  This planning period should conclude by March 2015 and full automation is expected by September 30, 2015.

    Data Exchanges
    Collect and share additional prisoner data as authorized by section 204 of the Bipartisan Budget Act of 2013 Fall 2015

    • Fall 2015 - Under a signed reimbursable agreement, sent Treasury the second load of prisoner files. Over 700, 000 prisoner files were sent to bridge the gap in prisoner files since the initial load was sent in September 2014.

    • Completed 2014 - Under a signed reimbursable agreement, sent the Department of the Treasury 5.6 million prisoner records and over 7,000 prison facility contact files. Our Prisoner Work Group is currently working on developing a business process description.
    Upon enactment of new legislation, work with the Department of Treasury to provide the public plus state Death Master File to the Do Not Pay List TBD, based on date and language in the legislation


    Help grow the data exchange community of practice


    • Held the last Community of Practice meeting in Washington on January 8, 2015. The next meeting is scheduled for March 2015.
    • Held quarterly Community of Practice meetings in Washington on July 10 and October 9, 2014.  Next meeting scheduled for January 2015.