Vision 2025 Customer Expectation Survey

Posted: November 21, 2014

Vision 2025Social Security is developing a long-range vision and strategic plan, called Vision 2025, and we want to hear from you.  Vision 2025 represents our efforts to ensure that we continue to provide excellent service to our customers today, tomorrow, 10 years from now, and beyond.

We value your feedback and welcome your opinion.  Please participate in an online survey to tell us how we can best serve the American public in the future. The survey should only take a few minutes to complete. To complete the survey, please go to the Vision 2025 Customer Expectation Survey.

For more information about Vision 2025, please visit our website at

Open Government 3.0 Priorities:

Our Latest Progress Report

Posted: November 21, 2014

As we approach the end of this year, we continue to address priorities and complete project commitments from our third Open Government Plan. For the most recent updates on action items published in our latest Open Government plan, visit the Open Government Plan 3.0: Plan Milestones and Completion Report page, which you can access through a link in the menu above.

This progress report includes updates on:

  • the publishing of 13 new high-value data sets;
  • the posting of chronological legislative documents on our Social Security History page; and
  • updates to our Wounded Warrior Program.

The Launch of

Posted: October 29, 2014WISE Webinar, in partnership with the White House Initiative on Asian Americans and Pacific Islanders (WHIAAPI), has launched , a specialized section of dedicated to government data on Asian American, Native Hawaiian, and Pacific Islander communities. The approximately 2,000 datasets and reports on this site come from nearly 50 federal, state, county, and city sources, and cover a spectrum of topics including health disparity issues, language access, and educational statistics.

Among the thousands of datasets, are several from Social Security on language access issues relating to our customer service efforts.  For more information on the number of AAPI bilingual employees at SSA, or the language preferences of AAPIs filing claims, visit the AAPI data page today. 

Social Security Resumes the Mailing of Statements

Posted: October 29, 2014

Beginning in September 2014, Social Security resumed the mailing of Social Security Statements on a more limited basis. If you are worker not receiving benefits and do not have a mySocial Security account, you will receive your Statements at the ages of 25, 30, 35, 40, 45, 50, 55, and 60. After the age of 60, the mailing of Statements will occur yearly.

Rather than waiting to receive a mailed Statement once every five years, we encourage the public to open a mySocial Security account at so they can access their Statement online anytime.

The Social Security Statement is a valuable financial planning tool that provides workers their tax contributions, future benefit estimates, and yearly earnings information. This is important since earnings are the basis for determining retirement benefits. To learn more about mailed Statements, refer to our recent press release on the topic. For more information on creating a mySocial Security account, visit

President Obama Speaks at United Nations Open Government Partnership

Posted: October 16, 2014

OG United Nations

President Barack Obama delivers remarks during a meeting on the Open Government Partnership at the United Nations in New York, N.Y., Sept. 24, 2014. (Official White House Photo by Pete Souza)

“And in a new millennium flush with technology that allows us to connect with a tweet or a text, citizens rightly demand more responsiveness, more openness, more transparency, more accountability from their governments.” President Obama

On September 24, 2014, President Obama joined with 10 other heads of state and hundreds of civil society leaders from across the globe to mark the third anniversary of the United Nations Open Government Partnership (OGP).  The OGP is a partnership between 64 nations and hundreds of civil society organizations, all committed to promoting transparency and fighting corruption in governments.  In his remarks, President Obama discussed the important work being done across our government, and throughout the world, to ensure transparency and openness.

The President stressed our government’s commitment to making our data more open and available to the public, modernizing the Freedom of Information Act, and harnessing American ingenuity in solving important problems. In addition, he announced new commitments to be included in our Open Government National Action Plan. Among them, he pledges that we will improve transparency in government spending, expand our digital service efforts, and promote open educational resources that can help teachers and students take learning into the 21st century.

To learn more about the President’s appearance at the OGP, visit the White House Open Government Blog.

National Work Incentives Seminar Event (WISE) Webinar: Ticket to Work for People Who Have a Disability

Posted: October 16, 2014

WISE WebinarJoin us on Wednesday, October 22, 2014, at 3:00pm EDT, for a special webinar, Ticket to Work: Support Services for People Who Have a Disability and Are Ready to Work. We will be presenting information about Social Security programs and rules that may apply to you because of your medical condition. We will also be providing information about the support available to you once you have started to work. For more information on this informative webinar, as well as instructions on how to register, visit

Open Government 3.0 Priorities:

Continued Progress

Posted: Septmeber 26, 2014

As our agency makes progress in achieving the goals set out in our Open Government Plan 3.0, we will continue to update you on what we have done, and what we plan to do. By visiting the Open Government Plan 3.0: Plan Milestones and Completion Report page, you can view our latest progress report on action items published in our latest Open Government plan.

This progress report includes updates on:

  • tracking of our Open Government goals and performance;
  • agency engagements with national advocates;
  • data sets released since the publishing of Open Government Plan 3.0 in June 2014;
  • additional agency regulations posted for public comment;
  • updates to our agency’s Whistleblower Protection activities; and
  • updates to our Wounded Warrior initiative.

Open Government 3.0 Priorities:

Our First Progress Report

Posted: August 25, 2014

After releasing our Open Government Plan 3.0 in June, we continue to address priorities and complete projects that further open government principles at our agency. By visiting the Open Government Plan 3.0: Plan Milestones and Completion Report page, you can view the first progress report on action items published in our latest Open Government plan.

This progress report includes updates on:

  • public engagements for early input into the Disability policy-making process;
  • focus group testing of draft screens for online services;
  • agency regulations posted for public comment;
  • and the solicitation of customer feedback on the Open Data Initiative.

Update on our Progress

Retrospective Review of Regulations

Posted: August 8, 2014

In our final plan of August 22, 2011, we stated: “Over the next two years, we anticipate reviewing the following medical listings, for which we may issue notices of proposed rulemaking (NPRM) or final rules as appropriate.”  Our July 14, 2014 progress report includes the listings we expected to review, and the progress we have made to date.

The medical listings are used to ensure disability determinations have a sound medical basis and claimants receive equal treatment based on specific criteria. The listings help allow claims earlier in the sequential evaluation process using the medical listings step based on updated and accurate medical criteria.  The listings reflect our program experience, advances in medical knowledge, and comments we receive from medical experts, advocacy groups, patients, adjudicators, and at public outreach policy meetings.

Open Government Plan 3.0

Posted: June 5, 2014

Open Government Plan coverOn June 2nd, we released our Open Government Plan 3.0, the most up-to-date version of Social Security’s commitment to running a more transparent, collaborative, and participatory agency. Social Security has been committed to integrating these principles into the way our agency operates and the way we serve the public.

This new plan reflects our progress in achieving these goals and milestones, as well as our new exciting efforts to improve services to the public, including our flagship initiative, the online Message Center, where you will be able to securely and conveniently obtain and provide personalized Social Security information.

We created this plan with feedback from the public, advocates, and our employees. However, we still need your feedback! Please read our plan and tell us what you think. Visit our engagement or send us an email at


Share Your Ideas about the Future of Public Sector Program Management

Posted: May 21, 2014

Performance Improvement Council logoAre you interested in public administration, management, and the future of the government workplace? Are you committed to promoting good government, and have ideas to further such principles? The GSA’s Performance Improvement Council is looking to hear from you!

Visit their public contest on to share your vision for the future of public sector program management. The Performance Improvement Council will review all entries, and you may be recognized for your ingenuity, your originality, and your vision. The deadline for submissions is Tuesday, May 27, 2014, prior to 2:00PM Eastern Daylight Time.

For more information on this exciting contest, visit

Ticket to Work Highlights Mental Health Month with Webinar, Twitter Chat

Posted: May 21, 2014

Ticket to Work logoSince this May marks the 65th annual observance of Mental Health Month, Social Security’s Ticket to Work program is holding two public engagements aimed at educating the public about employment resources available to those with mental illness.

If you or someone you know has a mental illness, and are interested in learning how employment can promote well-being by providing structure, social contact, purpose, identity and activity, then join us for two special engagements:

An Overview of Social Security Programs and Services Important to Tribal Communities

Posted: May 2, 2014

Tribal Communities webinar imageJoin us this Monday, May 5, 2014 from 2:00pm to 3:30pm EDT, as we partner with the Administration for Children and Families' Office of Family Assistance (OFA), Division of Tribal TANF Management, and the Administration for Native Americans (ANA), for a special Webinar, "An Overview of Social Security Programs and Services Important to Tribal Communities".

Representatives from Social Security will explain programs and services of special importance to tribal community members throughout Indian Country. Our representatives will be discussing information on Retirement, Survivors, Disability, Supplemental Security Income, grandchildren benefits, services that reach reservations in remote areas of the country, upcoming field office service changes, and the my Social Security account.

Register here for "An Overview of Social Security Programs and Services Important to Tribal Communities" Webinar

National Ticket to Work webinar:
Working for Yourself with Ticket to Work

Posted: April 21, 2014

WISE webinar imageIf you’re receiving Social Security disability benefits and are interested in learning how self-employment will affect your Social Security benefits, then join us this Wednesday, April 23, 2014, at 3:00 pm Eastern time, for our free webinar, Working for Yourself with Ticket to Work. You will learn more about special Social Security programs and rules that can set you on a path to self-employment, and help you achieve greater financial independence. Register for this informative webinar today!


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