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The goal of the Social Security Administration (SSA) is to improve core services provided to the public and provide alternative methods for conducting business with the agency. The Office of Public Inquiries (OPI) is the receipt, control, response, and referral point for public inquiries addressed to the Commissioner and OPI. This dataset reflects the timeliness of responding to inquiries sent to us from the public.
Agency Program Description
In carrying out its responsibilities, OPI does the following:
Information about sending inquiries to Social Security is found here.
This dataset shows the average processing time for completed inquiries. The data source is the Electronic Management of Assignments and Correspondence system (EMAC). The “Average Processing Time” represents the number of days from the entry of the case (inquiry) into the OPI record system to the case’s completion.
Field A: Fiscal Year - Federal fiscal year (FY) which begins on October 1 and ends on September 30. For example, FY 2014 begins on October 1, 2013 and ends on September 30, 2014.
Field B: Quarter/Total - Timeframe shown by quarter of the fiscal year. Total is year to date for the FY through the quarter shown.
Field C: Inquiries Processed - Number of inquiries processed (completed) during the period.
Field D: Average Processing Time - Average processing time in days from entry of the case (inquiry) into the OPI record system to completion for all inquiries completed during the period.