Jobs in the Midwest -

The Social Security Administration is seeking job applicants willing to:

• Assume responsibility for doing the job right the first time.

• Identify and address problems and practices to continuously improve the quality of our products and services.

• Value our customers and provide products and services that meet or exceed their needs and expectations.

• Listen to our customers and seek their feedback as opportunities for improvement.

• Understand the unique and critical role of Social Security in society.

• Dedicate themselves to continuously providing the best
  lines of communication.

• Seek out enrichment opportunities that enable continuous growth and improvement.

• Perform their responsibilities with integrity and honesty

• Work together collectively to achieve goals

• Celebrate diversity and recognize the value of a multi-cultural workforce.

Claims Representative 

• Talks to individuals who apply for benefits face-to-face and/or by telephone.

• Understands, applies and explains large volumes of technical material.

• Evaluates information/evidence to ensure regulatory benefit entitlements.

• Interacts with people of varying backgrounds, education and experience.

• Helps customers understand application processes.

• Assists with securing necessary evidence.

• Serves others while being flexible, tactful, sensitive and compassionate.

• Resolves benefit, eligibility and payment problems.

Teleservice Representative 

•  Furnishes information and provides assistance to the public by answering a wide variety of of questions through calls received over the National 800 number. (Approximately 90% of a TSR’s time will be spent answering 800 number calls.) 

•  Speaks with callers about their rights under the Social Security law.

• Serves others while being flexible, tactful, sensitive and compassionate.

• Gathers facts and evidence to establish eligibility for benefits.

• Explains complex procedures, regulations, laws or rules to callers.

• Resolves benefit, eligibility and payment problems.

• Furnishes and explains application forms and instructions.

• Identifies assistance available from social service agencies and makes referrals.

• Interviews with callers from varied backgrounds and with various personalities.

• Researches, interprets and applies a variety of complex instructions, guidelines and procedures to a variety of issues.

• Uses state-of-the-art computer technology to access and update Agency information.

• Reviews, analyzes, processes and resolves complex case discrepancies.

• Examines medical/legal documents and renders payment/eligibility decisions.

• Updates records, prepares correspondence, and ensures payment accuracy.

• Degree from an accredited four-year or two-year college/university or specialized/generalized work experience.

Requirements:

• United States Citizenship is required.

Salary/Benefits:
Social Security is a GREAT Employer!

• Claims Representative, Claims Authorizer, Benefit Authorizer Entry Salary:  
  GS-5=$25,623 or GS-7=$31,740 or GS-9=$38,824.  Yearly promotions follow to the GS-11 level for the Claims Representative and Claims Authorizer positions ($46,974 to $61,068 range) if job performance and progress are satisfactory.

• Service Representatives Entry Salary:  
  GS-5=$25,623. Yearly promotions follow to the GS-8 level (starting at 35,151) if job performance and progress are satisfactory. 

• Teleservice Representatives Entry Salary:  
  GS-5=$25,623 or GS-7=$31,740. Yearly promotions follow to the GS-8 level (starting at 35,151) if job performance and progress are satisfactory. 
  Your experience as a Teleservice Representative could lead to opportunities to our Technical Assistant (GS-9), Management Support Specialist (GS-11) and Operations Supervisor (GS-11) positions.

• Disability and Quality Review Specialists, Program Analysts, Vocational Consultants Entry Salary: 
  GS-11=$46,974 to $61,068 or GS-12=$56,301 to $73,194, if job performance and progress are satisfactory. (People already working for SSA usually fill these positions.)

Locality Pay & Cost of Living Increases: SSA’s basic salary levels may be supplemented depending on the cost of living in the area where you work. SSA employees also receive a cost of living increase every year, (if authorized by Congress) which also increases basic salary levels. 

Transit Subsidies: SSA employees who use public transportation to get to and from work may be eligible to receive a transit subsidy to offset some of their transportation expenses.

Promotional & Career Development Opportunities: SSA has over 1300 offices nationwide with numerous staff/ management positions up to the GS-15 level. ($93,063 to $120,981)

Retirement: The Federal Employees Retirement System provides a 3-tier benefit including Social Security, a Federal Annuity and an employer matched tax-deferred thrift plan. A disability and survivor benefit package is included.

Health Coverage: A wide variety of plans are available, including HMOs. Employees only pay about 40% of premiums.

Eye exams and corrective lens:  Many purchases are reimbursed.

Life Insurance: Low cost group coverage is available with a variety of coverage options. SSA pays a portion of the premiums.

Paid Leave/ Holidays: Vacation time is earned at a rate of 13 days per year for the first 3 years of employment; 20 days per year for the fourth through fifteenth years; and 26 days per year thereafter. We observe 10 national holidays per year. Sick leave is earned at a rate of 13 days per year.

Hours of Work:  SSA offers flexible work hours and alternative work schedules, plus time off for personal illness or to care for ill family members.

Fitness Centers and Childcare: Available in limited locations.