Frequently Asked Questions

Why did the Social Security Administration work with the National Academy of Public Administration (NAPA)?

At the request of Congress, we contracted with the National Academy of Public Administration (NAPA) to conduct a review and submit a report proposing a long-range vision and high-level strategic plan for the Social Security Administration. NAPA is an independent, non-profit, and non-partisan organization established to assist government leaders in building more effective, efficient, accountable, and transparent organizations.

What is the NAPA Report?

The NAPA Report summarizes the research they conducted from October 2013 through June 2014. They released their report on July 23, 2014. The report identifies NAPA’s findings regarding the service delivery challenges we will face in the coming 10 to 15 years and explores options for addressing the challenges. The report acknowledges the future needs of customers and the gaps that exist between where we stand now and where we need to be to meet those needs. The report provides insightful information that will be helpful as we begin to craft Vision 2025.

How will we use the NAPA report?

We will review the NAPA report along with additional input from internal and external stakeholders, including Congress, the public we serve, advocates, staff, our union colleagues, and management associations and other stakeholders as we craft and refine SSA’s long-range vision.

What is Vision 2025?

Vision 2025 will reflect who we want and need to be to meet our customers’ expectations in the next 10 years and beyond. As an agency, we are committed to using customer-focused and innovative approaches that are convenient for the public, cost-effective for the taxpayer, and secure for all. Vision 2025 will help us anticipate and meet the needs of our future customers, and provide them with the service options they will want and expect.

How can I participate in developing Vision 2025?

We want to hear your ideas on how we can better serve the American public in the year 2025 and beyond. We are launching a number of engagements, including online discussion forums and other activities, to capture your thoughts and suggestions for our consideration in developing Vision 2025. Also, please continue to check Social Security’s Facebook and Twitter pages for updates and opportunities to leave us your ideas about Vision 2025!

When will we release Vision 2025?

We are aiming to release Vision 2025 in October 2014.

What’s next after releasing Vision 2025?

We are preparing now for the critical next phases of implementation and planning, so that we can identify and prioritize the key milestones over a 10-year period to reach the goals of Vision 2025.